Privacy Policy

Thank You for Trusting Teltec Data

 

We are committed to maintaining the trust you place in us when you acquire our services and solutions. We understand that, when you express interest in our solutions or become our partner or customer, you entrust us with your data and information. In this regard, the purpose of this Privacy Policy (“Policy”) is to transparently explain how your data and information may be collected, processed, shared, and stored by us in connection with the provision of our services.

 

This Policy applies both to data collected and processed from visitors to our website and to data collected and processed from our customers and partners. This Policy is divided into the following sections to facilitate your understanding:

 

• Information We Collect

• How We Use the Information Collected

• How, When, and With Whom We Share Your Information

• How We Protect Your Information

• Updates to This Privacy Policy

 

Applicable Law

 

This document must be read together with the agreement we have entered into for the provision of our services, if you are our customer. If you have any questions or need to address any matter related to this Policy, please contact us at contato@teltecdata.com.

 

Your acceptance of this Policy also occurs when you access our website and agree to receive our content free of charge. This indicates that you are aware of and fully agree with the way we use your information and data.

 

You should be aware that you may withdraw your consent at any time by submitting a request as described in item 2.2 below. Upon such withdrawal, we will delete your data from our database, except where retention is required by legal or regulatory obligations, or where data may continue to be used in anonymized form.

 

1. INFORMATION WE COLLECT

 

We collect the following types of information:

 

1.1 Information Provided by You

 

Website Contact Data: If you contact us through our website (www.teltecdata.com), you may provide us with your first name, last name, phone number, email address, the content of your message, the company you represent, your business sector, and your job title.

 

Social Media and Website Interaction Data: If you contact us through forms available on our website or social media channels, we collect from these platforms your first name, last name, email address, phone number, company, business sector, job title, and the content of your message.

 

Website Browsing Data: When you visit our website, you will be asked whether you consent to the use of cookies to improve your experience and enhance campaign effectiveness. Cookies are text files generated and stored in your browser or device by websites, applications, and online advertisements. We use cookies for the following purposes: Remembering your preferences and settings, Understanding your behavior and interests, Targeting our marketing campaigns, Enabling content sharing. Through this tool, we may identify how many times you have visited our website, your IP address, geographic location, referral source, among other information. No data will be shared with third parties or used for purposes other than those described herein.

 

Participation in Events and Trade Shows: When you provide your contact information to Teltec Data through your participation in our activities, events, trade shows, presentations, and similar initiatives, you will be asked and must expressly indicate whether you agree to the use of your data for the purposes described below. From that moment on, you will be considered a **lead**, meaning a contact voluntarily provided by the user and regarded as a potential customer due to demonstrated interest.

 

1.2 Rights of the Personal Data Subject

 

Pursuant to Article 9, Item VII of Law No. 13,709/2018, you have the following rights:

 

Confirmation of the existence of data processing

Access to your data

Correction of incomplete, inaccurate, or outdated data

Anonymization, blocking, or deletion of unnecessary, excessive, or unlawfully processed data

Data portability to another service or product provider, upon express request and according to applicable regulations

Deletion of personal data processed based on consent, except where:

Compliance with a legal or regulatory obligation is required

Research activities justify retention, with anonymization whenever possible

Transfer to a third party complies with legal requirements

Exclusive use by the controller is necessary, without third-party access and with anonymization

Information regarding public and private entities with whom data has been shared

Information regarding the possibility of withholding consent and its consequences

Withdrawal of consent in accordance with applicable law

 

To exercise these rights, simply submit your request via email to **privacidade@teltecdata.com**.

 

2. HOW WE USE THE INFORMATION WE COLLECT

 

At Teltec Data, all your data and information are treated as confidential. We will only use your information for the purposes described in this document and with your prior authorization. We value your privacy, and our goal is to ensure that you can use our solutions with the best possible experience while maintaining an effective relationship with us.

 

2.1 Authorized Uses

 

All individuals will be contacted through their email addresses to update their preferences regarding the types of content they wish to receive through our channels. Based on the selected preferences, we may use your data to:

 

Send support or service-related communications such as alerts, notifications, and updates

Communicate about solutions, services, promotions, news, updates, and events

Deliver targeted advertising based on your preferences and interests

Personalize our services to better match your needs

Create new services and features

Carry out any purpose expressly authorized by you at the time of collection

Comply with legal and contractual obligations

 

Occasionally, we may use data for purposes not expressly described in this Privacy Policy, provided such uses remain within your legitimate expectations.

 

2.2 Data Deletion

 

All collected data will be deleted from our servers when requested by you or when such data is no longer necessary or relevant for providing our services, unless there is another legitimate reason for its retention, such as compliance with legal obligations or preservation of rights belonging to Teltec Data. At any time, you may request: A copy of your data, Modification of your data, Deletion of your data, To do so, send an email to privacidade@teltecdata.com specifying the data you wish to remove.

 

All emails we send containing offers, content, and event information include an unsubscribe link in the footer. By clicking this link, you will automatically be removed from the mailing list. If you later submit another form to receive materials, your email address will be re-added to the mailing list. Therefore, if you wish to unsubscribe again, a new request will be required.

 

2.3 Monitoring

 

Teltec Data reserves the right to monitor the use of its solutions, primarily to ensure compliance with the rules described in our Agreement and to verify that no violations or abuses of applicable laws are occurring.

 

3. HOW, WHEN, AND WITH WHOM WE SHARE YOUR INFORMATION

 

Your personal information may only be accessed by Teltec Data employees and, among them, only by individuals with the appropriate authorizations. In some cases, if your information is submitted through initiatives created in partnership with third parties, the explicitly identified partners may also have access to such information. No personal data will be publicly disclosed.

 

The data you provide directly to us will not be shared with third parties, except in authorized situations or to comply with legal and/or contractual obligations. Accordingly, Teltec Data reserves the right to provide data and information about you, including your interactions, whenever: Required by court order, Necessary to comply with applicable laws, Expressly authorized by you.

 

All data, information, and content concerning you may be considered assets in the event of negotiations involving Teltec Data. Therefore, we reserve the right to include your data among the company’s assets in the event of a sale, acquisition, or merger. By means of this Policy, you acknowledge and agree to this possibility.

 

4. HOW WE PROTECT YOUR INFORMATION

 

All your data is confidential, and only duly authorized individuals will have access to it.

 

Any use of such data will be in accordance with this Policy.

 

We employ all commercially reasonable efforts to ensure the security of our systems and your data. Our servers are located in different locations to ensure stability and security and may only be accessed through previously authorized communication channels.

 

Whenever possible, your information will be encrypted, provided this does not impair our services or the use of our solutions.

 

We will retain data and information only for as long as they are necessary or relevant to the purposes described in this Policy, for legally required retention periods, or as long as necessary to protect Teltec Data’s legitimate interests.

 

5. UPDATES TO THIS PRIVACY POLICY

 

Teltec Data reserves the right to amend this Policy whenever necessary in order to provide greater security, convenience, and a continually improved experience.

 

For this reason, it is important that you review our Policy periodically.

 

To facilitate this, we indicate the date of the latest update at the beginning of the document.

 

If significant changes are made that require new authorizations from you, we will publish a new Privacy Policy.

 

Before using your information for purposes other than those described in this Policy, we will request your authorization.

 

6. DATA PROTECTION OFFICER

 

The processing of collected data will be overseen by the Data Protection Officer (DPO). You may contact the DPO via email at: privacidade@teltecdata.com, Please provide details of your inquiry, complaint, question, criticism, or request.

 

7. APPLICABLE LAW

 

This document is governed by and shall be interpreted in accordance with the laws of the Federative Republic of Brazil, especially Law No. 13,709 of August 14, 2018.

 

The courts of the Judicial District of Florianópolis, State of Santa Catarina, Brazil, shall have exclusive jurisdiction to settle any disputes arising from this document, with express waiver of any other jurisdiction, however privileged it may be.

 

8. LEGAL BASES, RETENTION, AND INFORMATION SECURITY

 

Personal information is processed based on the legal grounds provided by the Brazilian General Data Protection Law (LGPD), such as:

 

- Consent

- Compliance with legal or regulatory obligations

- Performance of a contract

- Legitimate interest

 

All processing activities respect the fundamental rights and freedoms of the data subject.

 

Personal data is stored only for as long as necessary to fulfill the purposes for which it was collected or as required by legal and regulatory obligations.

 

After processing is completed, the data will be securely deleted or anonymized, except in cases where retention is legitimately required.

 

We adopt appropriate technical and organizational measures to protect personal data against:

 

- Unauthorized access

- Misuse

- Loss

- Destruction

 

These measures include:

 

- Encryption

- Access controls

- Authentication mechanisms

- System monitoring

- Periodic security reviews

 

In the event of a security incident posing a relevant risk, data subjects and the Brazilian National Data Protection Authority (ANPD) will be notified as required by applicable law.